Returns & Exchanges
At Arbor Garden Solutions, we want you to be completely satisfied with your high-quality wooden garden furniture and structures. If your order isn't quite right, you can return it to us within 30 days of delivery for a full refund or exchange.
Initiate Your Return
Contact our customer support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.
Package Your Item
Ensure the product is securely packed in its original packaging, including all assembly hardware and instructions, to prevent damage during transit.
Arrange Collection or Shipping
Depending on the item size, we will either provide a prepaid shipping label or coordinate a specialized courier collection for large garden structures.
Receive Your Refund
Once our workshop team inspects the returned item, we will process your refund back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing